Question 1

The responsibilities of operations managers classified as planning activities include:

Accepted Answer

A)   inventory, production pace, quality, and costs.
B)   organizing departments, subcontracting, supplier contracts, and staffing.
C)   forecasting, planning, organizing, and directing.
D)   scheduling, job assignments, purchasing, and logistics.
E)   capacity, location, layout, and mix of products.F) A) and B)
G) B) and C)

Question 2

Which of the following is not a characteristic of service operations?

Accepted Answer

A)   Intangible output.
B)   High customer contact.
C)   High labour content.
D)   Easy measurement of productivity.
E)   Low uniformity of output.F) C) and E)
G) A) and B)

Question 3

Which of the following is not a general approach to decision-making?

Accepted Answer

A)   Establishing priorities
B)   Subjective approach
C)   Analysis of trade-offs
D)   Systems approach
E)   Quantitative approachesF) A) and E)
G) A) and C)

Question 4

Which of the following does not relate to system design?

Accepted Answer

A)   Long term capacity
B)   Location of facilities
C)   Inventory management
D)   Process design
E)   Departmental layoutF) All of the above
G) B) and C)

Question 5

Which of the following responsibilities of operations managers is considered a directing activity rather than a planning or control activity?

Accepted Answer

A)   selecting production equipment
B)   product mix decisions
C)   scheduling workers
D)   inventory management
E)   layout of production facilitiesF) A) and C)
G) A) and E)

Question 6

Service often requires a higher labour content,whereas the production of goods is more capital intensive.

Accepted Answer

A) True 
 B)False

Question 7

It is essential to use the systems approach when something is being designed,redesigned,implemented,improved,or otherwise changed.

Accepted Answer

A) True 
 B)False

Question 8

System design decisions have very little impact on planning/control decisions.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is not true about the systems approach?

Accepted Answer

A)   It recognizes the importance of taking into account the impact on all parts of the system.
B)   It emphasizes interrelationships among subsystems.
C)   It concentrates on efficiency within subsystems.
D)   It becomes essential whenever something is being redesigned or improved.
E)   The objectives of the whole take precedence over those of any one part.F) C) and D)
G) A) and C)

Question 10

The responsibilities of operations managers classified as controlling activities are:

Accepted Answer

A)   inventory, production pace, quality, and costs.
B)   organizing departments, subcontracting, supplier contracts, and staffing.
C)   forecasting, planning, organizing, and directing.
D)   scheduling, job assignments, purchasing, and logistics.
E)   capacity, location, layout, and mix of products.F) C) and D)
G) B) and D)

Question 11

Prior to the Industrial Revolution,goods were produced primarily by craftsmen or their apprentices using custom made parts.

Accepted Answer

A) True 
 B)False

Question 12

A basic difference between manufacturing and service organizations is that services are action-oriented and manufacturing is goods-oriented.

Accepted Answer

A) True 
 B)False

Question 13

The three primary functions that exist in most business organizations are:

Accepted Answer

A)   manufacturing, production, and operations.
B)   operations, marketing, and finance.
C)   operations, accounting, and marketing.
D)   operations, production, and finance.
E)   none of the choices are correct.F) A) and E)
G) B) and C)

Question 14

Economic analysis of investment proposals,and provision of funds are activities associated with the:

Accepted Answer

A)   operation function.
B)   marketing function.
C)   purchasing function.
D)   finance function.
E)   industrial engineering function.F) A) and B)
G) None of the above

Question 15

Which of the following is not a characteristic of models used to support decision making?

Accepted Answer

A)   They provide a simplified representation of a design problem.
B)   They ignore unimportant details, concentrating on the most important aspects of a situation.
C)   They may be based on mathematical representations or graphical schematics.
D)   They provide abstract representations of a design problem.
E)   They are limited to representations of objective quantitative factors.F) C) and D)
G) B) and D)

Question 16

The marketing function's main concern is with:

Accepted Answer

A)   producing goods or providing services.
B)   assessing customer wants and needs.
C)   procuring materials, supplies, and equipment.
D)   performing economic analysis of investment proposals.
E)   securing monetary resources.F) A) and E)
G) A) and C)

Question 17

Quantitative techniques are often quick and practical techniques for many decisions.

Accepted Answer

A) True 
 B)False

Question 18

Management information systems (MIS)are concerned with providing management with the information it needs to effectively manage.

Accepted Answer

A) True 
 B)False

Question 19

A systems approach emphasizes interrelationships among subsystems,but its main theme is that the whole is greater than the sum of its individual parts.

Accepted Answer

A) True 
 B)False

Question 20

Frederick Taylor is often referred to as the "father of scientific management".

Accepted Answer

A) True 
 B)False

Exam 1: Introduction to Operations Management

It is essential to use the systems approach when something is being designed,redesigned,implemented,improved,or otherwise changed.

Correct AnswerverifiedShow Answer

Which of the following does not relate to system design?

Correct AnswerverifiedShow Answer

Quantitative techniques are often quick and practical techniques for many decisions.

Correct AnswerverifiedShow Answer

The responsibilities of operations managers classified as planning activities include:

Correct AnswerverifiedShow Answer

The marketing function's main concern is with:

Correct AnswerverifiedShow Answer

Economic analysis of investment proposals,and provision of funds are activities associated with the:

Correct AnswerverifiedShow Answer

A systems approach emphasizes interrelationships among subsystems,but its main theme is that the whole is greater than the sum of its individual parts.

Correct AnswerverifiedShow Answer

The three primary functions that exist in most business organizations are:

Correct AnswerverifiedShow Answer

Which of the following is not a characteristic of service operations?

Correct AnswerverifiedShow Answer

Frederick Taylor is often referred to as the "father of scientific management".

Correct AnswerverifiedShow Answer

Which of the following responsibilities of operations managers is considered a directing activity rather than a planning or control activity?

Correct AnswerverifiedShow Answer

A basic difference between manufacturing and service organizations is that services are action-oriented and manufacturing is goods-oriented.

Correct AnswerverifiedShow Answer

Which of the following is not true about the systems approach?

Correct AnswerverifiedShow Answer

Management information systems (MIS)are concerned with providing management with the information it needs to effectively manage.

Correct AnswerverifiedShow Answer

Prior to the Industrial Revolution,goods were produced primarily by craftsmen or their apprentices using custom made parts.

Correct AnswerverifiedShow Answer

Which of the following is not a general approach to decision-making?

Correct AnswerverifiedShow Answer

Which of the following is not a characteristic of models used to support decision making?

Correct AnswerverifiedShow Answer

Service often requires a higher labour content,whereas the production of goods is more capital intensive.

Correct AnswerverifiedShow Answer

System design decisions have very little impact on planning/control decisions.

Correct AnswerverifiedShow Answer

The responsibilities of operations managers classified as controlling activities are:

Correct AnswerverifiedShow Answer

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