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Regardless of the topics of interest, there are one or more _____, where people gather to meet, offer support, and exchange ideas.​


A) newsgroups
B) benchmarks
C) report generators
D) service desks

E) All of the above
F) A) and B)

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When determining outsourcing fees, a _____ uses a set fee based on a specified level of service and user support.


A) fixed fee model
B) usage model
C) subscription model
D) transaction model

E) A) and B)
F) B) and C)

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The main reason for offshore outsourcing is to _____.​


A) lower bottom-line costs
B) manage operations only in one country
C) manage operations only in one country.
D) ship bulky raw materials

E) A) and B)
F) C) and D)

Correct Answer

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In most large and medium-sized companies, a(n) _____ within the IT department is responsible for providing user support.​


A) service desk
B) evaluation team
C) planning center
D) planning center.

E) B) and D)
F) All of the above

Correct Answer

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Matching Identify the letter of the choice that best matches the phrase or definition. -This is an example of a web-based development environment.


A) Cloud computing
B) Internet Business Services (IBS)
C) Managed hosting
D) .NET
E) Screen generators
F) Physical design
G) Logical design
H) Web 2.0
I) Benchmark testing
J) Systems requirement document

K) G) and J)
L) G) and H)

Correct Answer

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The _____ environment enhances interactive experiences, including wikis and blogs, and social networking applications.​


A) outsourcing
B) Software as a Service
C) Web 2.0
D) command-line

E) B) and C)
F) A) and C)

Correct Answer

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Matching Identify the letter of the choice that best matches the phrase or definition. -This is a design that does not address the actual methods of implementation.


A) Cloud computing
B) Internet Business Services (IBS)
C) Managed hosting
D) .NET
E) Screen generators
F) Physical design
G) Logical design
H) Web 2.0
I) Benchmark testing
J) Systems requirement document

K) E) and I)
L) F) and I)

Correct Answer

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A _____ utilizes standard business software, such as Microsoft Word or Microsoft Excel, which has been configured in a specific manner to enhance user productivity.


A) user application
B) user configuration
C) user interface
D) user query

E) C) and D)
F) A) and C)

Correct Answer

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Nearly _____ percent of total costs occur after the purchase of hardware and software.​


A) 15
B) 45
C) 80
D) 95

E) A) and D)
F) A) and B)

Correct Answer

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Which of the following is true of a traditional systems development environment?​


A) Systems design is influenced by compatibility issues.
B) Systems are designed to run on local and wide-area company networks.
C) Systems often utilize Internet links and resources.
D) Systems applications require fewer desktop computing power and resources.

E) A) and B)
F) A) and C)

Correct Answer

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Case 7-1 Priscilla is providing the junior analysts, in her firm, on the team with some real-world illustrations to explain some of the recommendations that they must be prepared to make to clients, based on what they have studied in their coursework, in order to solidify their understanding. -Which of the following is a reason Priscilla will share with the new analysts, with regard to a client that wants to purchase a software package?​


A) The client wants to develop internal resources and capabilities.
B) The client is looking for the lowest possible costs.
C) The client has unique business requirements that must be satisfied by this software application.
D) The client has some existing technology in place whose requirements must be met by the new software.

E) C) and D)
F) B) and C)

Correct Answer

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_____ is a percentage rate that compares the total net benefits received from a project to the total costs of the project.​


A) Net present value (NPV)
B) Acquisition process
C) Return on investment (ROI)
D) Payback analysis

E) None of the above
F) All of the above

Correct Answer

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The _____ contains the prerequisites for the new system, describes the alternatives that were considered, and makes a specific recommendation to management.​


A) software requirements specification
B) request for quoting document
C) software license
D) maintenance agreement

E) C) and D)
F) None of the above

Correct Answer

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A firm that offers outsourcing solutions is called a _____.​


A) subscription provider
B) software provider
C) service provider
D) resource provider

E) C) and D)
F) B) and C)

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Contrast logical and physical design.​

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A logical design defines what must take ...

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A software package developed to handle information requirements for a specific type of business is called a(n) _____.​


A) vertical application
B) symmetric application
C) horizontal application
D) asymmetric application

E) A) and B)
F) A) and C)

Correct Answer

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A _____ measures the time a package takes to process a certain number of transactions.​


A) newsgroup
B) parameter
C) benchmark
D) middleware

E) B) and D)
F) None of the above

Correct Answer

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Discuss the concerns and issues related to outsourcing.​

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When a company decides to outsource IT f...

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Many firms feel that in-house IT resources and capabilities provide a competitive advantage because an in-house team can respond quickly when business problems or opportunities arise.​

A) True
B) False

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When companies use a _____, they already know the specific products or service they want and need to obtain price estimates or bids from vendors.


A) request for quotation (RFQ)
B) net present value (NPV)
C) request for proposal (RFP)
D) return on investment (ROI)

E) A) and B)
F) A) and C)

Correct Answer

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