Question 1

When an electronic mail system is installed as part of the communication system, what element of the communication process is changed?

Accepted Answer

A)   Channel
B)   Message
C)   Sender
D)   Filter
E)   ReceiverF) B) and E)
G) D) and E)

Question 2

_______refers to the amount of information that can be transmitted during a communication episode.

Accepted Answer

A)   Channel richness
B)   Electronic mail
C)   Encoding
D)   Upward communication
E)   FeedbackF) A) and E)
G) A) and D)

Question 3

_______communication is the lateral or diagonal exchange of messages among peers or coworkers.

Accepted Answer

The answer of _______communication is the lateral or diagonal exchange...

Question 4

Keys to effective listening include all of the following EXCEPT:

Accepted Answer

A)   find areas of interest.
B)   listen for ideas.
C)   be responsive.
D)   have preconceptions.
E)   all of these are keys to effective listening.F) A) and C)
G) B) and E)

Question 5

Which of the following is described by the text as a communication channel that flows within the chain of command or task responsibility defined by the organization?

Accepted Answer

A)   Formal communication
B)   Horizontal communication
C)   Downward communication
D)   Upward communication
E)   Diagonal communicationF) B) and D)
G) None of the above

Question 6

Channel richness refers to the:

Accepted Answer

A)   number of messages a channel can carry at one time.
B)   speed in which messages can be carried.
C)   amount of information that can be transmitted during a communication episode.
D)   number of channels available at any one time.
E)   profitability potential of a proposed channel.F) A) and D)
G) B) and C)

Question 7

Messages that take place among members of the same department and concern task accomplishments are called
_____.

Accepted Answer

intradepar...

Question 8

Will explains to his boss that his computer has a virus, and needs to be scanned and cleaned. This is an example of which topic of upward communication?

Accepted Answer

A)   Problems and exceptions
B)   Suggestions for management improvement
C)   Performance reports
D)   Grievances and disputes
E)   Financial and accounting informationF) A) and E)
G) B) and D)

Question 9

Good listeners exhibit all of the following characteristics EXCEPT:

Accepted Answer

A)   asking questions.
B)   having preconceptions.
C)   tolerates bad habits.
D)   judges content, not delivery errors.
E)   all of these.F) A) and E)
G) B) and C)

Question 10

Communication is defined by the text as the process by which information is:

Accepted Answer

A)   shared.
B)   exchanged and understood by two or more people, usually with the intent to motivate or influence behavior.
C)   received.
D)   transmitted to others.
E)   stored.F) B) and C)
G) C) and E)

Question 11

The major problem with downward communication is known as communication_______ .

Accepted Answer

The answer of The major problem with downward communication is...

Question 12

The receiver _______the symbols to interpret the meaning of the message.

Accepted Answer

A)   encodes
B)   transmits
C)   decodes
D)   responds to
E)   must ignoreF) A) and B)
G) C) and D)

Question 13

List the five types of upward communication.

Accepted Answer

The five types of information communicat...

Question 14

_______exists)  when organizations do not provide adequate upward, downward and horizontal communication.

Accepted Answer

A)   Status and power differences
B)   Differences across departments in terms of needs and goals
C)   Absence of formal channels
D)   Communication flow
E)   SemanticsF) None of the above
G) A) and B)

Question 15

Ron, a new associate at Barkley and Sons, is working to cultivate personal relationships with individuals outside of his department, in hopes that someday these relationships will help him succeed professionally. Ron is developing which of the following?

Accepted Answer

A)   Informal channel of communication
B)   Personal communication network
C)   Organizational grapevine
D)   Focus group
E)   Career pathway teamF) A) and D)
G) B) and E)

Question 16

_______channels exist outside the formally authorized channels and do not adhere to the organization's hierarchy of authority.

Accepted Answer

Personal c...

Question 17

Grapevine is a type of personal channel used in many organizations.

Accepted Answer

A) True 
 B)False

Question 18

Managers facilitate strategic conversations by using open communication, actively listening to others, applying the practice of dialogue, and using feedback for learning and change.

Accepted Answer

A) True 
 B)False

Question 19

_______involves the skill of grasping both facts and feelings to interpret a message's genuine meaning.

Accepted Answer

The answer of _______involves the skill of grasping both facts...

Question 20

To _______a message is to select the symbols used to compose a message.

Accepted Answer

The answer of To _______a message is to select the...

Exam 13: Managing Communication

Will explains to his boss that his computer has a virus, and needs to be scanned and cleaned. This is an example of which topic of upward communication?

Correct AnswerverifiedShow Answer

Ron, a new associate at Barkley and Sons, is working to cultivate personal relationships with individuals outside of his department, in hopes that someday these relationships will help him succeed professionally. Ron is developing which of the following?

Correct AnswerverifiedShow Answer

Grapevine is a type of personal channel used in many organizations.

Correct AnswerverifiedShow Answer

When an electronic mail system is installed as part of the communication system, what element of the communication process is changed?

Correct AnswerverifiedShow Answer

To _______a message is to select the symbols used to compose a message.

Correct AnswerverifiedShow Answer

Messages that take place among members of the same department and concern task accomplishments are called _____.

Correct Answerverifiedintradepar...View AnswerShow Answer

_______channels exist outside the formally authorized channels and do not adhere to the organization's hierarchy of authority.

Correct AnswerverifiedPersonal c...View AnswerShow Answer

_______communication is the lateral or diagonal exchange of messages among peers or coworkers.

Correct AnswerverifiedShow Answer

List the five types of upward communication.

Correct AnswerverifiedThe five types of information communicat...View AnswerShow Answer

Channel richness refers to the:

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The receiver _______the symbols to interpret the meaning of the message.

Correct AnswerverifiedShow Answer

Which of the following is described by the text as a communication channel that flows within the chain of command or task responsibility defined by the organization?

Correct AnswerverifiedShow Answer

_______exists) when organizations do not provide adequate upward, downward and horizontal communication.

Correct AnswerverifiedShow Answer

Managers facilitate strategic conversations by using open communication, actively listening to others, applying the practice of dialogue, and using feedback for learning and change.

Correct AnswerverifiedShow Answer

Good listeners exhibit all of the following characteristics EXCEPT:

Correct AnswerverifiedShow Answer

The major problem with downward communication is known as communication_______ .

Correct AnswerverifiedShow Answer

Communication is defined by the text as the process by which information is:

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Keys to effective listening include all of the following EXCEPT:

Correct AnswerverifiedShow Answer

_______refers to the amount of information that can be transmitted during a communication episode.

Correct AnswerverifiedShow Answer

_______involves the skill of grasping both facts and feelings to interpret a message's genuine meaning.

Correct AnswerverifiedShow Answer

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intradepar...
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Personal c...
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The five types of information communicat...
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